General information
1. How do I register and start the free 30-day trial?
2. How do I sign in and sign out?
3. How do I retrieve my password?

Paid membership informations
4. I am very satisfied with the trial and I wish to buy a paid membership. What are my options?
5. I used up all the credits included in my membership package. What can I do?
6. How do I pay?

Domain hosting and registration
7. Does NetRealinTouch offer domain hosting?
8. How do I check if a domain name is still available?
9. I already own a domain name. Can I use it with NetRealinTouch?

Managing my contacts
10. How do I manage my contact lists?
11. How do I import contacts?
12. How do I add contacts manually?
13. How do I manage my contacts?
14. What does it mean to clean up my contact list and how do I do it?

Managing my newsletters content
15. What kind of newsletters can I send?
16. How do I customize the newsletter title and how do I select a different template?
17. How do I customize the article channels and how do I add the custom copy?
18. How do I use the “Preview and edit” window?
19. How do I manage the settings of newsletter sending process?
20. How do I set the sending date of my newsletters ?
21. How do I set the sending time of my newsletters ?

NetRealinTouch extra features
22. What is the Beginners Adviser box?
23. What is the “Website integration tool” and how do I use it?
24. How do I customize the subscription form?
25. How do I download a PDF version of my newsletter?
26. How do I send bulk emails to my contact lists?
27. How do I access my statistics page?
28. How often do you update the statistics?

Account management
29. How do I change my login data: email and password?
30. How do I customize my newsletter signature?
31. Why can’t I upload a picture?

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GENERAL INFORMATION

1. How do I register and start the free 30-day trial ?

You have two ways of registering and starting your 30-day free trial: either click on the “Register now” link on the left of the NetRealinTouch front page or directly click on the “Free 30-day Trial” button, on the top menu.

In both cases you will be taken to the registration form where you will be asked to fill in the fields with your personal information (first and last name, birthday, gender, address complete with city, zip code, state and country), an email address which will be used as a sign-in name and a password. The fields marked with “*” are mandatory for registration. You can change both registration and login data from your account administration page at a later time.

No credit card information is required for registration!

Important: the email you submit will be displayed in your newsletters and used by your clients for online contact.

After you finished entering your data, press the “Submit” button to complete your registration and you will be taken to your account administration page. Click on the big “Take the free trial” button to activate your free account for 30 days.

2. How do I sign in and sign out ?

The sign-in box is situated on the left side of the www.NetRealinTouch.net homepage.

In the first field, enter the email you used when you created your account. Enter your password in the second field. To finish signing in, press the “Sign in” button.

If you have entered valid sign-in data, you will be taken to the front page of your account administration panel.

When you are done managing your newsletters, sign out by selecting the "Log out" button on the top of the Control Panel pages.

3. How do I retrieve my password ?

If you’ve forgotten your password, we have devised a very simple way for you to retrieve it.

On the www.NetRealinTouch.net homepage, click on the “Forgot your password” link situated in the sign-in box on the left side of the page.

Important: If you have a pop-up blocker installed turn it of before you click the " Forgot your password" link.

Once you’ve clicked the link, a new window will pop up. Enter your email address (the one you used when you created your account -the same e-mail you use to sign in into your account) in the empty field, and then click on the “Get password” button.

Your password has been sent to the registered email address. If you didn't receive it, contact support@netrealintouch.net.

If you don't remember your email address, contact us at support@netrealintouch.net.

PAID MEMBERSHIP INFORMATIONS

4. I am very satisfied with the trial and I wish to buy a paid membership. What are my options ?

You can access our offers from the NetRealinTouch frontpage by pressing the “Packages” button on the top menu, and from inside your NetRealinTouch Control Panel account.

Log into your NetRealinTouch account, press “Account&General Info” button on the top menu, then on the “Payments” button on the left-side menu. You will be taken to a page, which contains detailed explanations about every type of membership.

NetRealinTouch has three types of newsletter packages: “NetRealinTouch Complete Package”, “NetRealinTouch Farming Package” and “NetRealinTouch Prospecting Package”, each with monthly or yearly subscriptions.

The NetRealinTouch Complete Package features:

Two newsletters: the weekly Farming newsletter and the monthly Prospecting Newsletter.
o The Farming newsletter contains articles from general interest categories: Family, Home Improvement and Repair, Health, Gardening, Pets, Leisure, Food&Drink and General Tips.
o The Prospecting newsletter contains targeted information: Mortgages, Real Estate investment, Seller and Buyers tips, Moving and Relocating.

5000 sending credits per month (One credit is one email sent to one person.)

Pricing: Monthly $49.95, Yearly $495

The NetRealinTouch Farming Package features:

One newsletter: the weekly Farming newsletter
o The Farming newsletter contains articles from general interest categories: Family, Home Improvement and Repair, Health, Gardening, Pets, Leisure, Food&Drink and General Tips.

4000 sending credits per month (one credit is one email sent to one person)

Pricing: Monthly $34.95, Yearly $349

The NetRealinTouch Prospecting Package features:

One newsletter: the monthly Prospecting newsletter
o The Prospecting newsletter contains targeted information: Mortgages, Real Estate investment, Seller and Buyers tips, Moving and Relocating.

1000 sending credits per month (one credit is one email sent to one person)

Pricing: Monthly $24.95, Yearly $249

5. I used up all the credits included in my membership package. What can I do ?

NetRealinTouch provides you with two extra credit packages.

You can access our offers from the NetRealinTouch frontpage by pressing the “Packages” button on the top menu, and from inside your NetRealinTouch Control Panel account.

Log into your NetRealinTouch account, press “Account&General Info” button on the top menu, then on the “Payments” button on the left-side menu. You will be taken to a page, which contains detailed explanations about every type of membership.

If you need more credits, you can choose between:

The NetRealinTouch 1000 Extra Credit, which includes an extra 1000 credits to be added to your account. The credit will be available after the NetRealinTouch package credits you already have are finished. They will carry over from month to month until they are used up. Pricing: $5/year

The NetRealinTouch 5000 Extra Credit includes an extra 5000 credits to be added to your account. The credit will be available after the NetRealinTouch package credits you already have are finished. They will carry over from month to month until they are used up. Pricing: $15/year

6. How do I pay ?

You can pay online using all the major credit cards: Visa, MasterCard, American Express, Discover. Monthly payments are recurring (automated).

Important: Register now and the prices will not change during the whole year, even if you choose a monthly subscription.

You can access our offers from the NetRealinTouch frontpage by pressing the “Packages” button on the top menu, and from inside your NetRealinTouch Control Panel account.

Log into your NetRealinTouch account, press “Account&General Info” button on the top menu, then on the “Payments” button on the left-side menu. You will be taken to a page, which contains detailed explanations about every type of membership. Next to each offer, there’s the “Order” button. Clicking it will take you on a secure page where you will get the forms you need to fill in, in order to make the payment.

The first page contains the characteristics of your chosen package, which you will need to confirm by pressing the “Continue” button at the bottom of the page. On the next page, you can find the form you need to fill in with your credit card details and your personal info.

Important: This purchase will appear on your credit card statement under the name 2CO.COM and if you should have any problems with this order, you can contact 2Checkout Inc (2CO.COM) for a prompt resolution.

After you’ve entered the necessary data, click the “Complete Order Now” button to finish the operation. Your account will change to your desired option automatically.

If you have any problems with payments, write to us at support@netrealintouch.net.

DOMAIN HOSTING AND REGISTRATION

7. Does NetRealinTouch offer domain hosting ?

Yes, and domain registration as well if you don’t have one.

Log into your NetRealinTouch account, press “Account&General Info” button on the top menu, then on the “Payments” button on the left-side menu. You will be taken to a page, which contains detailed explanations about every type of membership

We also offer you two domain hosting packages:

NetRealinTouch Domain Hosting - Yearly Subscription. You will be able to point your domain name to your newsletter archive.

NetRealinTouch Domain Registration&Hosting – Yearly Subscription. We will buy the domain name you want for you, and you will be able to point it to your newsletter archive.

The annual fee for registering and hosting a domain with us is $25 ($10 registering fee and $15 hosting fee).

8. How do I check if a domain name is still available ?

Log into your NetRealinTouch account, press “Account&General Info” button on the top menu, then on the “Payments” button on the left-side menu. You will be taken to a page, which contains detailed explanations about every type of membership. Click on the “Order” link next to the Domain Hosting package you want.

Use the Domain Checker form to check the availability of a domain name. Provide a value for a domain name and select one of the extensions (i.e., ".com", ".net", ".org", etc.). A query will be performed on the appropriate WHOIS database. Press the “Submit” button to start your search.

9. I already own a domain name. Can I use it with NetRealinTouch ?

Yes, you can use your own domain name with your NetRealinTouch Newsletter Archive.
You need to change the DNS's (Domain Name Servers) of your domain to the following:
 
Primary DNS: ns.net-real.com
Secondary DNS: ns2.net-real.com
 
To do this you must login to your registrar control panel (the company/website where you bought the domain from). If you have troubles with finding the DNS's interface you can give us your username/password and the URL of your registrar and we will make the change for you.
 
Once the DNS's are changed, it will take around 48 hours till the domain will be functional (it takes some time till the DNS change is propagated through the Internet).
 
Once you change your DNS's, please send a message to support@netrealintouch.net and let us know what is your domain and what is the email you registered with on NetRealinTouch.

MANAGING MY CONTACTS

10. How do I manage my contact lists ?

The most important asset you need in order to start using the NetRealinTouch system is your Contact List.

You cannot send newsletters without having recipients, therefore creating a contact list is the first and most important step of the process.

You can create several lists of contacts and navigate between them, name, edit or delete them. This will enable you to group your audience after various criteria, such as interest in a certain area, age, sex, professional status. By extension, you will be able to send these groups the newsletter content that would interest them the most.

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu. The “Mailing List” box is located at the top of the left-side menu.

After you register, the system creates for you a “Default” list containing only one contact, yourself. The important thing to remember is that you will be working on one list at a time. Take another peek at the top of the left-side menu. Notice the name of the current list, for example “Default list”. Any customizations you will make will pertain to this specific list.

Under the current list there are two buttons: the “Edit” button and the “Delete” button.

Use the “Edit” button to change its name (for example from “Default list” to “My prospects list”). To edit the list’s name, fill in the field with the new list name, then press the “Done” button to save.

If you wish to delete a list, press on the "Delete list" link under the list's name. Please note, that together with the list, you will also delete all the contacts in it.

To add a new list, press the “Create new list” link. An empty name field will expand. Fill it with the name of your new list (for example “Family list”) and press the “Done” button to save. The new list will become the active list. 

To change the list you are working with, use the drop-down menu and choose it from there.

11. How do I import contacts ?

Instead of adding each contact manually, you can save time and effort by importing your Outlook or Outlook Express address books.

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “Contacts Management” button on the left-side menu. The “Contacts Management” page contains a list of contacts (your own address is added automatically to the default list) and a series of top links to help you manage your contact list: add, copy, move, delete, search and import contacts, as well as clean up the unreachable recipients. Click on the “Import contacts” link to get to the importing form.

Press the “Browse” button to import contact lists from your personal computer. Note that the list file must be in .CSV format. For more information about importing, please check out the two tutorials at the bottom of the page. Click each of the respective links to open windows containing detailed instructions regarding the importing process from Outlook Express and Outlook.

Click on the “Import contacts” button to finish.

12. How do I add contacts manually ?

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “Contacts Management” button on the left-side menu. The “Contacts Management” page contains a list of contacts (your own address is added automatically to the default list) and a series of top links to help you manage your contact list: add, copy, move, delete, search and import contacts, as well as clean up the unreachable recipients. Click on the “Add contact” link.

The “Add contact” page is used for adding contacts one by one.

The “Add contact” page contains a form with several fields covering the basic personal data of each contact: name, email address, birth date, phone numbers and address. Use this form to add your contact’s email and personal data to the contact list.

Fill in the fields with your contact’s info, then press the “Submit” button to save. You can choose whether to go to a new “Add contact” page or to return to the contact list, by pressing the appropriate button at the bottom of the form. Or alternatively, you can use the “Return to list” link at the top of the page.

13. How do I manage my contacts ?

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “Contacts Management” button on the left-side menu. The “Contacts Management” page contains a list of contacts (your own address is added automatically to the default list) and a series of top links to help you manage your contact list: add, copy, move, delete, search and import contacts, as well as clean up the unreachable recipients.

You will be able to keep your list organized and up-to-date.

Each of the contacts in the list has a check box next to it and three links for management: edit, info and statistics. Use the Edit link to modify your contact’s information. For a quick view, when you move the mouse pointer over the Info and Statistics links, a label will appear containing the contact’s personal info and personal statistics, respectively.

You can also “Delete”, “Copy” and “Move” your contacts. To delete a contact, first check the box next to the name, then press the “Delete” button to remove it.

If you have created several lists, you can copy and move contacts between them. Check the box next to the contacts you want copied/moved, and press the “Copy”/ “Move” button. Under the button, a drop-down menu will expand. Select the destination list by clicking on it and the contacts will be copied/moved.

You can reorder the list in alphabetical order (ascending or descending) using as criteria either the name, email address or fidelity by clicking on the names of the columns (Name, Contact, Fidelity). The Fidelity parameter is calculated taking into account the number of emails the contact’s opened, the number of articles read and the number of time an article was sent to a friend.

The search form is located underneath the top list of links. Type a keyword (name, email address) in the field and press the “Search” button.

To see the contacts who unsubscribed from your newsletter, press the “Show unsubscribed” link. The newsletter system is based on the readers subscribing to receive them. Some of your contacts from the list may have chosen not to unsubscribe for various reasons.

Using this tool, you will sort out the contacts that unsubscribed from your newsletter, thus enabling you better categorize your list. You can use this information to clean up your list, make another one containing these contacts and try a different strategy to approach them.

Once you’ve pressed this link, the text will change to “Show subscribed”.

14. What does it mean to clean up my contact list and how do I do it ?

The “List clean up” feature removes the contacts to whom the newsletter couldn’t be delivered (bounced emails). It is important to keep your contact list organized and up to date. The list may contain the wrong email address, or the email address may have been disabled for some reason.

A soft bounce is an email that gets as far as the recipient's mail server but is bounced back undelivered before it gets to the intended recipient. This might occur because the recipient's inbox is full. A soft bounce message may be deliverable at another time or may be forwarded manually by the network administrator in charge of redirecting mail on the recipient's domain. On the other hand, a hard bounce is an email message that has been returned to the sender because the recipient's address is invalid.

In order to save credits you would otherwise waste, we have provided you with a tool to remove these unreachable contacts from your contact list. (One credit is one email the system sends to one person.)

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “Contacts Management” button on the left-side menu. The “Contacts Management” page contains a list of contacts (your own address is added automatically to the default list) and a series of top links to help you manage your contact list: add, copy, move, delete, search and import contacts, as well as clean up the unreachable recipients. Click on the “List clean up” link.

Clean up your list by removing soft or hard bounces or both, by checking the corresponding box in the form below. Press on the “List clean up” button to finish.

MANAGING MY NEWSLETTER CONTENTS

15. What kind of newsletters can I send?

You can send two types of newsletters: the weekly farming newsletter, containing articles from general interest categories (Family, Home Improvement and Repair, Health, Gardening, Pets, Leisure, Food&Drink and General Tips), as well as a monthly newsletter for your prospects dealing with targeted information (Mortgages, Real Estate investment, Seller and Buyers tips, Moving and Relocating).

Our editorial team provides the high quality content: original articles and articles selected from free-for-reprint resources.

You can take complete control over the content of your newsletter by customizing it to better fit your target audience. You can also add your own copy to specially designated sections, custom messages to your readers, as well as commercial ads or important announcements, giving your newsletters a personal touch.

16. How do I customize the newsletter title and how do I select a different template?

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “Newsletter contents” button on the left-side menu.

First of all, you need to select the list you want the specific newsletter sent to using the “Mailing list” box.

Select the newsletter you want to customize: the Farming newsletter or the Prospecting newsletter. Then, fill in the Title field with your choice or leave the default title.

Select your template by checking the box underneath your choice.

You have the option to make further adjustments by pressing the “Advanced settings” link, which will expand an editing form.

17. How do I customize the article channels and how do I add the custom copy?

You can exclude article categories, and customize the extra content on top, bottom and sideways.
You can exclude topics from your newsletter by deselecting the boxes next to the article categories you do not want. Our editorial team will select the articles for you.
Select the sideway content categories you want included in the newsletter by checking the box next to your option.

Fill in the top, bottom and sideway content field with your personal message or commercial ad.

Press the “Add newsletter content” button to save.

18. How do I use the “Preview and edit” window?

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “Newsletter contents” button on the left-side menu.

After you defined your newsletter characteristics, use the “Preview and edit” button to open an editable preview of your newsletter. Using the tools in the editing window, you can modify the top, bottom and sideway content, and change the order of the articles. You also have the option to decide whether or not to use the articles the system has selected from our database.

The top, bottom and sideway content have an Edit button on the side. By clicking on it, you will be able to modify or delete the text. The articles have Up and Down arrows for changing the order, and an “Use” box you can un-check if you don’t want to use that particular item.

Your changes will only affect the curent edition of the newsletter.
Or you can press the “Preview” button for a simple preview.


19. How do I manage the settings of newsletter sending process?

The sending process can be automatic or the system might require your permission, and also set the sending schedule.

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “Newsletter contents” button on the left-side menu. Choose whether the newsletter will require your approval before sending or not by checking the box next to your option. The sending process can be automatic or it might require your permission. For example, if you are on vacation without access to a computer, the automatic sending tool can be your life-saver.

To set the schedule, press on the “Newsletter schedule” button on the left-side menu. You will get a list of pilots with “Modify” links next to each.

By default, the first newsletter will be sent automatically to your contacts one hour after you start your free trial.

You can change the sending schedule (the day of the week and the hour) of your newsletters if you need to. You might choose a different time to increase the percent of readers or if the newsletter requires an approval before being sent, you might set a different date to accommodate you.

Important: You can only modify the date during the interval the newsletter is programmed to be sent. For example, if you want to change the schedule for the weekly Farming newsletter, you can only change the day of the week and the hour it will be sent. You cannot choose a date belonging to another week or month.

Use the “Modify” link next to each edition to change the default sending schedule of the newsletter.

Use the visual calendar to set the sending schedule of your newsletters. You can set the day of the week and the hour.

Select the date and the hour using the calendar. If you want the date to be the default sending date for all future issues, then check the box underneath the calendar. For example, you might want to send the weekly Farming newsletter every Tuesday and the monthly Prospects newsletter on Monday. Let’s say you set the Monday the 2nd of August as the first day to send the Prospects newsletter and you set it as the default sending date. The next newsletter will be sent four weeks later on Monday, September the 6th. In conclusion, you can set a sending schedule every Monday, but not every 2nd day of the month.

You also have “Preview and edit ” and “Preview” links for a fast check up on your newsletter before you send it. If you decide it is unsatisfactory, you can press the “Not approved” link and the newsletter will expire. A new newsletter will have to be generated in order to resume sending.

You can choose to suspend the sending or return to the newsletter list by using the links at the top of the page.

To finish, press the “Update schedule” button.

20. How do I set the sending day of my newsletters ?

Log into your NetRealinTouch account, press on the “Mailing Lists Manager” button on the top menu, then on the “Newsletter schedule” button on the left-side menu. You will get the list of newsletters with “Change date” links next to each. Click on the “Change date” link.

Use the visual calendar to set the sending schedule of your newsletters. You can set the day of the week and the hour. Simply, click on the day you chose.

If you want the date to be the default sending date for all future issues, then check the box underneath the calendar. For example, you might want to send the weekly Farming newsletter every Tuesday and the monthly Prospects newsletter on Monday. Let’s say you set the Monday the 2nd of August as the first day to send the Prospects newsletter, and you set it as the default sending date. The next newsletter will be sent four weeks later on Monday, September the 6th. In conclusion, you can set a sending schedule every Monday, but not every 2nd day of the month.

To finish, press the “Update schedule” button.

21. How do I set the sending time of my newsletters?

Log into your NetRealinTouch account, press on the “Mailing Lists Manager” button on the top menu, then on the “Newsletter schedule” button on the left-side menu. You will get the list of newsletters with “Change date” links next to each. Click on the “Change date” link.

Use the visual calendar to set the sending schedule of your newsletters. You can set the day of the week and the hour.

To set the time the newsletter is sent, use the “Time” tool at the bottom of the calendar. Click on the hour box to change it. Each click will set the time an hour later. To set an earlier hour, hold down the “Shift” key and click. Do the same to set the minutes.

Important: To set the hour correctly, take a look at the time shown in the header of your Control Panel (it’s the Eastern coast time). If you schedule your newsletter to be sent each Monday at 5:00 PM, it will be sent at 5:00 PM EST. You will need to adjust the schedule taking into account the timezone you live in. For example, if you live on in central America and you want to send your letter at 4:00 PM CST, you will need to set the hour in the visual calendar at 2:00 PM EST.

To finish, press the “Update schedule” button.

EXTRA FEATURES

22. What is the Beginners Adviser box ?

The Beginners Adviser blue box accompanies you on every page of your NetRealinTouch control panel for fast access to the three basic functions of the system. It contains shortcuts to help you go straight where you need: adding a contact, customizing newsletters and changing the schedule.

You can use the two top-right buttons to minimise or close it. If you want to disable it, press on the “Help” button on the top menu of your Control Panel (you need to be logged in), then on the “Beginners Control” tab on the left-side menu.
Click on the deactivation link. In case you change your mind, the same link will put the box back on top of the page.

23. What is the “Website integration tool” and how do I use it?

The NetRealinTouch newsletter can be integrated in your personal website.

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “List tools” button on the left-side menu. Click on the “Website integration tool” to get the code you need to include the newsletter.

You can incorporate your NetRealinTouch newsletter into your personal website using Iframe codes. Your visitors will be able to get a taste of it before subscribing and your email recipients will get a second source of information.

Give the code you chose to your developer or if you manage your website yourself, simply copy, then paste the code to your website code.

Important note: If you have a NetReal website, you can include the code by following these steps:

Log into your NetReal Control Panel. Press on the “My Site Builder” tab in the left-side menu, then on the “Site content” link in the expanded menu below. Click on the name of the section you want the newsletter included into, for example in one of your custom pages. Click on the “Custom page content” subsection to open the editing window. In the online editor, click on the “Toggle HTML Source” button (the second one from the right, on the middle toolbar). Paste the code into the window and press on the “Submit” button to save.

24. How do I customize the subscription form?

The subscription code is the text link people use to subscribe to your newsletter. The “Subscription form” tool customizes the code for the subscription message in your newsletter. This code can also be integrated in your website.

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “List tools” button on the left-side menu. Click on the “Subscription form” link to access the tool.
You can change the appearance of the font used and the text itself. Afterward, the new code can be included in your website or other materials.
Press the "Customize subscription form" to expand an editing form for the subscription code. You can change the font characteristics, family, size and color as well as the background color. The family and size are selected using the drop-down menus and the color by pressing the Color Palette icon and clicking on the desired color.
You can also customize the subscription text, by editing the text in the corresponding field.
Press the "Generate new code" button to save, or the "Return to default" button to revert to the default version of the code.

The code is in two versions: Iframe and JavaScript.

If you use the Iframe code, the subscription form will appear as a subscription box with name and email fields.

If you use the JavaScript code, the subscription form will appear as link. When clicked on, a subscription box will pop-up.

Give the code you chose to your developer or if you manage your website yourself, simply copy, then paste the code to your website code.

Press the "Return to list" button to get back to the list of tools.

Important note: If you have a NetReal website, you can include the code by following these steps:

Log into your NetReal Control Panel. Press on the “My Site Builder” tab in the left-side menu, then on the “Site content” link in the expanded menu below. Click on the name of the section you want the newsletter included into, for example in one of your custom pages. Click on the “Custom page content” subsection to open the editing window. In the online editor, click on the “Toggle HTML Source” button (the second one from the right, on the middle toolbar). Paste the code into the window and press on the “Submit” button to save.

25. How do I download a PDF version of my newsletter?

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “List tools” button on the left-side menu. Click on the “Download PDF version” link.

Use this tool to download PDF versions of your newsletters. You can read them offline or print them.
Click on the “Show editions” link next to the newsletter to see the list of issues.
Click on the “Download PDF” link to get the newsletter issue as a PDF document.

26. How do I send bulk emails to my contact lists?

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “List tools” button on the left-side menu. Click on the “Send bulk email” link.

Important: The "Send bulk mail" feature is available only to paying members.

The “Send bulk email” tool lets you send emails to one or several of your contacts. Use this tool to send emails (personal messages, special announcements, holiday greetings) to your contacts any time you need to.

The number of emails you can send is marked at the top of the form.

To send an email, fill in the subject field and the message field with your text. You can format the message using the online editor.

Next, check the box of the recipients you want the email sent to, in the contact list below the email form.

You can preview the email by pressing the “Preview email content” button.

To send, press the “Send bulk email” button.

27. How do I access my statistics page?

The statistics page is the analysis center of your NetRealinTouch Control Panel.

Log into your NetRealinTouch account, press “Mailing Lists Manager” button on the top menu, then on the “List statistics” button on the left-side menu.

This page contains the comprehensive statistics module. Using this data, you can adjust every aspect of your newsletter to better attract your contacts by selecting articles they’re interested in. You can measure the success of your newsletter and make any customizations you need in order to satisfy the largest percent possible.

By default, only the last 10 newsletters’ data is shown. To see all the newsletters, click on the "Show all" link.


28. How often are the statistics updated?

ACCOUNT MANAGEMENT

29. How do I change my login data: email and password?

Log into your NetRealinTouch account, press “Account&General Info” button on the top menu, then on the “Login info” button on the left-side menu.

Use the form to change your email and your password. Fill in the fields with the new data and press on the “Update personal data” button to save.

30. How do I customize my newsletter signature?

Log into your NetRealinTouch account, press “Account&General Info” button on the top menu, then on the “Newsletter signature” button on the left-side menu.

The newsletter signature will appear as your business card in the email, on the right side of the newsletter.

Use this form to change your personal info and to upload a picture and a logo.

To upload images from your computer for your personal photo and logo, press the "Browse" button and select them from your computer. You will be able to see the pictures after you uploaded them, by moving the mouse pointer above the "View" links and the thumbnails will appear. To remove the pictures, use the "Delete" links.

Press the “Update personal data” to save.

31. Why can’t I upload a picture?

Every picture must be in .JNG, .GIF or .PNG format and its maximum size shouldn’t exceed 2 Mb.

You can use an image editor application (Irfan View, Paint from Windows, ACDSEE) to edit your picture to fit these conditions.

If these requirements are met and you still have trouble with the upload procedure, then contact us at support@netrealintouch.net (attach the picture to your email).